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He typically has a degree in computer engineering and understands how to resolve different types of technical problems. A service desk engineer is responsible for providing technical support for customers experiencing computer problems. These employees provide phones, laptops, and computer support for an entire organization. The service desk staff typically handles the technical issues that are reported by the employees of a company. A desktop support technician is responsible for assisting end-users with their network issues, grant authorization requests, and create user accounts.
An excellent Help desk technician must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution. They must also be customer-oriented and patient to deal with difficult customers. Help desk engineers average about $25.21 an hour, which makes the help desk engineer annual salary $52,444. Additionally, help desk engineers are known to earn anywhere from $36,000 to $74,000 a year. This means that the top-earning help desk engineers make $66,000 more than the lowest earning ones. If they have certifications from CompTIA in A+ or Network+, it would be beneficial.
Average Total Cash Compensation
Working with our NOC team, responsible for escalations on all desktop, network and server infrastructure service tickets to ensure service levels are maintained. Offering technical assistance on the delivery, configuration, set up, maintenance, and troubleshooting of computer systems, hardware, and software. Desktop support specialists tend to make the most money in the finance industry by averaging a salary of $53,933. In contrast, https://remotemode.net/s make the biggest average salary of $67,498 in the finance industry. A Desktop Support Specialist is focused on troubleshooting different software packages, hardware devices, and other peripherals. They monitor the performance of the company’s desktop infrastructure. But if you’re interested in companies where you might earn a high salary, help desk engineers tend to earn the biggest salaries at Bain & Company, Booz Allen Hamilton, and Cognizant.
Developed customizable hardware and software packages for the customer. Ensured the consistent achievement of service level agreements by conducting regular audit reports for desktop systems. Perhaps the hardest question to answer when deciding on a career as a help desk engineer is “should I become a help desk engineer?” You might find this info to be helpful. When compared to other jobs, help desk engineer careers are projected to have a growth rate described as “faster than average” at 10% from 2018 through 2028. What’s more, is that the projected number of opportunities that are predicted to become available for a help desk engineer by 2028 is 83,100.
What Does a Service Desk Engineer Do?
IT and Engineering Staffing & Solutions • Best of MichBusiness winner in HR Wizards … Take advantage of job acquisition services, such as Resume Creator and Online Reputation Builder to accelerate your search for your dream job. An Interview Coach prepares you for that crucial interaction with targeted employers—your booster rocket above the competition. Imagine you have just been hired by Simco Financial Services, Inc., to join their Help Desk team. The Director of the I/T Department has identified the need for a new network for the headquarters facility. Responding to queries on the phone, via email, in person, or through remote access.
- Some service desk engineers must be familiar with hardware issues as well as software problems.
- Once you’ve obtained the level of education you’re comfortable with, you might start applying to companies to become a help desk engineer.
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- Some jobs you might find interesting include a desktop support specialist, desk support technician, information engineer, and senior infrastructure engineer.
- If you are looking forward to being placed as a freelance Service Desk Engineer in the Top Freelance Marketplace, visit Fieldengineer.com.
They also offer excellent customer service and advice to all users in different types of companies. If you’d like more information about IT help desks for your business, get in touch today. An IT help desk engineer can expect to earn something between $55,000-$65,000 annually. Depending on the company, IT help desk engineers can also work per hour. At FieldEngineer, we vet all our IT help desk engineers according to skills and certifications, ensuring we find you the right person for the job.
IT Service Engineer
A help desk technician responds to customer queries to provide technical assistance. A senior infrastructure engineer specializes in designing and developing systems and infrastructures based on client preferences and industry standards. They have the duty to identify and understand the project’s needs, streamline project requirements, produce drafts, create prototypes and models, and establish tests to identify potential issues and ensure the projects’ quality. Additionally, a senior infrastructure engineer has the authority to make decisions, train and supervise junior engineers, establish goals and timelines, provide technical support, and implement policies and guidelines. Even though help desk engineers and desktop support specialists have vast differences in their careers, a few of the skills required to do both jobs are similar. For example, both careers require troubleshoot, help-desk support, and technical support in the day-to-day roles.
- Answer queries about hardware, software, and applications either in person or over the phone.
- Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession.
- Such awareness means understanding the needs of their customers so they can get their problems solved as quickly as possible.
- They also handle the software configurations and upgrading the network infrastructure to avoid system downtimes and operational delays.
They must have had hardware troubleshooting experience and be conversant with networking protocols and ITIL. To become Service Desk Engineers, candidates should ideally have a bachelor’s degree in computer sciences or engineering along with adequate experience in supporting the latest versions of at least one of the operating systems, such as Windows or macOS or Unix/Linux. They should have extensive technical knowledge of various technologies and products, including local area network /wide area network technologies. An IT help desk job salary can depend on the company and where you work. Rewarding IT careers often begin on the help desk and the support field is booming at the moment.